At Kartloom Solutions Private Limited, customer satisfaction is our priority, and we have implemented a structured Returns & Refunds Policy to ensure a smooth and hassle-free resolution process.    
 

Return Eligibility & Guidelines    
 

Customers can request a return within 48 hours of receiving their order. To qualify for a return, the following conditions must be met:    
 

• The product must be unused, undamaged, and returned in its original packaging.  
• All tags, invoices, and packaging materials must remain intact.    
   

We recommend keeping the original packaging until you are completely satisfied with your purchase to facilitate a seamless return process.    
 

Process for Initiating a Return    
 

Customers can initiate a return using one of the following methods:    
 

• Email Request: Send an email to kartloomsolutionspvtltd@gmail.com within 48 hours of delivery with your return request. Our support team will guide you through the return process.  
• Online Submission: Log into your account on our website, navigate to the returns section, and follow the instructions to submit your request.   
   

Once we receive your request, our team will review the details and provide further instructions to ensure a smooth return experience.    
 

Refund Policy & Processing Time    
 

After receiving the returned product, our team will inspect it to ensure it meets our return criteria. If approved, the refund will be processed within 5 to 7 business days and credited to the original payment method used for the purchase.    
 

Please note that refunds are only applicable to products that meet our return conditions. Items showing damage, signs of use, or misuse will not be eligible for a refund.  

Non-Returnable & Non-Refundable Items    
 

Certain products are ineligible for return or refund due to hygiene, safety, or product integrity concerns. These include:    
 

• Innerwear & Lingerie: Returns are not accepted due to hygiene considerations.  
• Swimwear & Activewear: Items that come into direct contact with the skin cannot be returned.  
• Customized & Personalized Products: Items made to order are not eligible for returns or refunds.  
• Clearance & Sale Items: Products purchased at a discount or during clearance sales are final and cannot be returned.    
   

Customer Support Assistance  

For any questions or assistance regarding our Returns & Refunds Policy, please contact our customer support team at kartloomsolutionspvtltd@gmail.com. We are committed to providing prompt support and addressing your concerns to ensure a satisfying shopping experience. .